Returns, Refunds & Complaints Policy - Your Flower Freshness Guarantee
Our Fresh Flowers Guarantee in Beddington
At Flower Delivery Beddington, we understand the importance of delivering premium, fresh flowers to our valued customers in the local area. As a trusted Beddington florist serving households and businesses for years, we are committed to your happiness with every bouquet. Our Fresh Flowers Guarantee means every arrangement is carefully prepared on the day of delivery to ensure locally sourced blooms at their best.
Damaged-on-Arrival Policy
Your satisfaction is our top priority. If you receive flowers that are damaged or not as described upon arrival, please inform us within 24 hours of delivery. We kindly request that you provide clear photographs of the affected flowers and the packaging. This helps us assess the issue and resolve it as quickly as possible for you.
Freshness Window and Care
We guarantee that flowers delivered within Beddington will remain fresh for at least five days from the time of delivery, provided they are cared for with clean water and by following the care instructions included with every order. If your flowers do not maintain their freshness within this window, despite proper care, we want to hear from you.
Refund and Replacement Options
If your flowers arrive damaged, wilted, or do not last the minimum five-day freshness period, we offer two options:
- Replacement: We will arrange for a new bouquet to be delivered at the earliest possible opportunity, at no additional cost to you.
- Refund: Upon review of your claim, we can provide either a partial or full refund depending on the nature of the issue. Refunds will be processed to the original method of payment within 3–5 business days after approval.
Complaints and Resolution Process
Your feedback helps us improve. If you have a complaint regarding your order, whether related to delivery, freshness, or service, please contact us with your order details and a thorough description of the issue. We will investigate your complaint promptly and aim to provide a resolution within two business days. If we require further information, we will reach out to you to ensure your concern is resolved to your satisfaction.
How to Initiate a Return or Complaint
To begin the returns or complaints process, please contact our customer service through our website or in person at our Beddington shop, providing your order number and supporting evidence where possible. We encourage local customers to visit us directly for personalised service. Our customer care team is dedicated to supporting every household and business in Beddington with professionalism and care.
Your Trusted Local Beddington Florist
As your local Beddington florist, we are proud to serve the community and guarantee the freshest flowers with every order. Thank you for choosing Flower Delivery Beddington for your special moments and everyday floral needs. We look forward to delighting you with our service and blooms, every time.
